THE DIVINE HEART COLLECTIVE LIMITED – PRIVACY POLICY

The Divine Heart Collective Limited, a company registered in England and Wales, with company number 16273591 (we, us or our), understands that protecting your personal data is important. This Privacy Policy sets out our commitment to protecting the privacy of personal data provided to us, or otherwise collected by us when providing our website, events and café space (Services) or when otherwise interacting with you.

It is important that you read this Privacy Policy together with any other detailed privacy notices we may provide when we are collecting or processing personal data about you so that you understand our privacy practices in relation to your data.

The information we collect

Personal data: is information that relates to an identified or identifiable individual.

We may collect, use, store and disclose different kinds of personal data about you which we have listed below:

• Identity Data including first name, last name, and job title.
• Contact Data including billing address, email address and telephone numbers.
• Financial Data including bank account and payment card details (through our third party payment processor, PayPal).
• Transaction Data including details about payments from you to us and other details of products and services you have purchased from us.
• Technical and Usage Data including IP address, browser data, device information, cookies, analytics, browsing behaviour and usage statistics.
• Interaction Data including information you provide when participating in surveys, promotions, activities or events.
• Marketing and Communications Data including your marketing preferences and communication settings.
• Professional Data including employment history where you apply for a role with us.
• Special Categories of Personal Data includes sensitive data such as health, ethnicity, religion, political views and biometric data. We do not actively collect this data unless required by law.

How we collect personal data

• Directly: When you engage our services, complete forms, email us or contact us by phone.
• Indirectly: When you use our website or interact with us online.
• From third parties: Analytics providers, cookie providers and marketing platforms.

Purposes and legal bases for processing

We only collect and process personal data where we have lawful grounds under applicable data protection laws. Depending on the purpose, we may rely on contract performance, legal obligation, consent or legitimate interests.

• Provide services, manage bookings, and supply food and beverages: Identity Data, Contact Data (Basis: Performance of a contract)
• Respond to enquiries and customer support: Identity Data, Contact Data (Basis: Performance of a contract)
• Website enquiries: Identity Data, Contact Data (Basis: Legitimate interests)
• Billing, invoicing, record keeping: Identity, Contact, Financial, Transaction Data (Basis: Contract, Legal obligation, Legitimate interests)
• Analytics and business development: Technical and Usage Data (Basis: Legitimate interests)
• Marketing and promotions: Identity, Contact, Marketing Data (Basis: Legitimate interests)
• Job applications: Identity, Contact, Professional Data (Basis: Legitimate interests)
• Legal compliance: All relevant data (Basis: Legal obligation)

Our disclosures of personal data to third parties

• Employees, contractors and related entities
• IT providers such as Stellar Web Designs and GoDaddy
• Marketing providers such as Calendly and Eventbrite
• Professional advisors, insurers and banks
• Payment processors such as PayPal
• Regulatory bodies and legal authorities where required

Overseas transfers

Your data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards such as adequacy decisions or standard contractual clauses are in place.

Data retention

We retain your personal data only as long as necessary to meet legal, regulatory and operational requirements.

Your rights and controlling your personal data

• Access and correction
• Data portability
• Restriction or objection to processing
• Withdraw consent
• Unsubscribe from marketing
• Lodge a complaint with the ICO

Storage and security

We use appropriate technical and organisational measures to protect your data. Transmission of data over the internet is at your own risk.

Cookies

We use cookies to improve your experience. You may manage cookie preferences via our Cookie Policy.

Links to other websites

We are not responsible for the privacy practices of external websites.

Amendments

We may update this policy from time to time and will publish updates on our website.

Contact

The Divine Heart Collective Limited

Company Number: 16273591

Email: info@thedivineheartspace.com